MANAGING A HIGH TOUCH BUSINESS

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Freight Forwarding is a high-touch activity. Most bookings are made well before the cargo is ready to ship. This leads to scenarios where various adjustments need to be made to a booking. It is critical for freight forwarders and shippers to partner with each other to record accurate cargo details in a timely manner and request for/ provide the necessary services. Many times, several other individuals need to be looped in and it leads to several emails, phone calls and inefficiencies in the flow of critical information.

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At Terminal2, we resolve these issues through a Communication utility that allows shippers and forwarders to interact with each other via text, voice, and video in the context of each booking. They can add anyone to the workflow - their transport guys, customs agents, operators - even if they are not on the Terminal2 platform. 

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Each booking triggers a permissive workflow that allows shippers and forwarders to collaboratively make changes to cargo details, pick up/ delivery add/ remove services, make additional payments, and manage changes & exceptions as needed. Bookings can even be cancelled if mutually agreed. Terminal2 allows unlimited changes to bookings in a structured and auditable manner​.

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All that you need to do to manage a shipment is now on a single platform. Whether you want to place a call, share a document, include a customs agent, or add a last-minute service – everything is possible on Terminal2. And that is how we ensure that tech does not replace touch!