MANAGING A HIGH TOUCH BUSINESS
Freight Forwarding is a high-touch activity. Most bookings are made well before the cargo is ready to ship. This leads to scenarios where various adjustments need to be made to a booking. It is critical for freight forwarders and shippers to partner with each other to record accurate cargo details in a timely manner and request for/ provide the necessary services. Many times, several other individuals need to be looped in and it leads to several emails, phone calls and inefficiencies in the flow of critical information.
At Terminal2, we resolve these issues through a Communication utility that allows shippers and forwarders to interact with each other via text, voice, and video in the context of each booking. They can add anyone to the workflow - their transport guys, customs agents, operators - even if they are not on the Terminal2 platform.
Each booking triggers a permissive workflow that allows shippers and forwarders to collaboratively make changes to cargo details, pick up/ delivery add/ remove services, make additional payments, and manage changes & exceptions as needed. Bookings can even be cancelled if mutually agreed. Terminal2 allows unlimited changes to bookings in a structured and auditable manner.
All that you need to do to manage a shipment is now on a single platform. Whether you want to place a call, share a document, include a customs agent, or add a last-minute service – everything is possible on Terminal2. And that is how we ensure that tech does not replace touch!