FOR Freight Forwarders
The commercial and operational infrastructure to grow without losing control.
Every tool designed to reduce administrative drag, protect margins and keep the business running the way it should — efficiently, accurately and at scale.
RFQ MANAGEMENT
QUOTING
BOOKING MANAGEMENT
CONSOL MANAGEMENT
RATE MANAGEMENT
CUSTOMER PORTAL
AI-ASSISTED INTAKE
01. RFQ Management
Stop losing time & revenue to unstructured RFQ processes.
The majority of RFQ effort in freight forwarding produces no revenue. Requests arrive across email, WhatsApp and phone calls, get manually logged, and are often lost, duplicated or responded to too late. Terminal2 centralises every inbound RFQ in one place — so nothing falls through the cracks and every opportunity is visible, trackable and actionable.
One place for every RFQ — from receipt to response.
Receive, manage and respond to RFQs from a single dashboard. Every request is logged, timestamped and traceable. Response workflows are streamlined so your team spends less time administering and more time converting.
Centralized
Single dashboard for all requests
Traceable
Every request logged & attendedÂ
Efficient
Less admin, more converting
KEY BENEFIT
RFQ PIPELINE
0
Lost requests
Request received & logged automatically
Timestamped and assigned
Status visible across the team
Response triggered in-platform
Every action traceable
1
Place for everything
02. Quoting
Quote faster, win more and protect your margins.
QUOTE CONNECTED TO EVERYTHING
ORIGINATES FROM
Inbound RFQs centralized from the platform, email or customer portal.
PULLS FROM
Pre configured rates, terms and internal tariff contracts.
BECOMES
A confirmed digital booking with full operational mapping.
Automated invoicing, accounting, and the customer portal.
CONNECTS TO
The majority of RFQ effort in freight forwarding produces no revenue. Requests arrive across email, WhatsApp and phone calls, get manually logged, and are often lost, duplicated or responded to too late. Terminal2 centralises every inbound RFQ in one place — so nothing falls through the cracks and every opportunity is visible, trackable and actionable.
KEY BENEFIT
Quotes built in context — connected to your rates, consols and charges.
Build and send quotes directly within the platform, connected to your rate management and live consol data. Every quote exists in the context of the RFQ it belongs to, the booking it will become and the charges it will generate. No more isolated spreadsheets. No more version control problems. No more margin miscalculations.
Connected
Linked to live rates & consol data
Contextual
Every quote tied to RFQ, booking & charges
Accurate
No spreadsheets, no margin for errors
03. BOOKING Management
Manage bookings the way the industry actually works - with the flexibility to handle changes after the booking is made.
In freight forwarding, a booking is rarely static. Services get added. Details change. Parties need to communicate. Most platforms treat a booking as a fixed record. Terminal2 treats it as a living transaction, because that is what it is.
KEY BENEFIT
Bookings managed in one place, with every change authorised and every action on record.
Confirm, manage and update bookings as needed. Either party can request changes or add services post-booking, with a built-in approval workflow that ensures every change is authorised, every action is traceable and every document - uploaded, edited or deleted - is accounted for. All communication sits within the booking record itself. No more hunting through email chains to find out who changed what and when.
Controlled
Built-in approval for every change requested
Traceable
Every document & action accounted for
Contextual
All comms inside the booking record
BOOKING Control
Request received & logged automatically
Timestamped and assigned
Status visible across the team
Response triggered in-platform
Every action traceable
CONSOL ADVANTAGE
PROFITABLE EVEN AT LOW VOLUMES
No specialist needed
Consolidation logic built into the engine
Cargo, space and cost visibility in one view
Full consol visibility & clear data presentation for easy decisions
Savings passed directly to customers or retained for profit
04. CONSOL MAMAGEMENT
Profitable consols, even without large volumes or specialist teams.
Consolidation is one of the most effective ways a freight forwarder can reduce costs and quote more competitively. But profitably managing consols without high cargo volume requires a level of experience and commercial judgement that not every team has. The result is that many forwarders either avoid consolidation altogether or get it wrong — leaving money on the table or eroding margins in the process.
KEY BENEFIT
Consolidation expertise built in — no specialist required.
Terminal2's consolidation engine has the logic built in. The expertise, the calculations, the visibility across cargo, space and cost — it is all embedded in the platform, presented clearly so your team can make informed consolidation decisions confidently and quickly. No specialist required. No guesswork. Forwarders retain full control, pass cost savings on to customers and quote more competitively as a result.
Intelligent
Logic & calculations built into the platform
Confident
Full visibility across cargo, space & cost
Competitive
Pass savings on & quote more competitively
05. RATE Management
Deliberate pricing beats panic discounting. Every time.
Margin stacking is a common pricing strategy in freight forwarding and, up to a point, it works. But it is not a competitive long term approach. When rates are built on layers of disconnected assumptions, forwarders often find themselves discounting under pressure, reacting to the market rather than leading it. The problem is rarely intentional but it is the absence of a centralized, connected pricing framework that makes deliberate pricing possible.
KEY BENEFIT
Your rates — centralized, automated and accurate.
Terminal2 gives freight forwarders a single, clean repository where rates are stored, organised and applied consistently across the business.
Terminal2's auto-rates apply the right price automatically - no manual lookup, no errors, no delay.
We don't move the chaos online. We replace it with a framework that makes your rates competitive, accurate and defensible.
Centralized
One clean repository for all rates
Effortless
No surprises, just consistent accuracy
Defensible
Competitive, accurate & consistent
RATE MANAGEMENT SYSTEM
Centralised rate repository
Add, edit and archive rates easily
Connected to quoting and consol workflows
Pre-configured, auto-rates for different criteria
Right rate applied automatically
Rules-based pricing — set once, edit anytime, runs every time
CONSOL ADVANTAGE
PROFITABLE EVEN AT LOW VOLUMES
No specialist needed
Fully branded to your business
Customers access quotes, bookings, shipment status
Fewer calls and emails for your team
Relationship strengthened, not replaced
06. Customer Portal
A fully branded self-service portal — ready to go
The relationship between a freight forwarder and their customer is built on trust, communication and reliability. A professional, branded customer portal reinforces all three — while reducing the volume of calls, emails and status requests your team has to handle.
KEY BENEFIT
A branded customer experience, without the build.
Terminal2's white label customer portal allows freight forwarders to offer their customers a fully branded self-service experience. Configure it to reflect your business, your branding and your service offering. Your customers access it as your platform — powered by Terminal2 behind the scenes.
Branded
Fully configured to your identity
​
Self-service
Customers access it as your platform
​
Ready-made
Professional experience, zero development
Now Available
07. AI-ASSISTED INTAKEÂ
AI-assisted intake. Less manual work, from the very first message.
RFQs arrive in every format imaginable. A detailed email. A forwarded message. A rough note with the basics. In a traditional process, someone has to read it, interpret it, manually extract the relevant information and re-enter it into a system. This creates room for error, duplication and delay before the workflow has even begun. In a busy operation, this happens dozens of times a day.
KEY BENEFIT
AI manages the request. Your team does the work that matters.
Terminal2's AI-assisted intake handles incoming email requests and structures them into clean, complete platform records automatically. No manual data entry. No duplication. No re-keying.
From the moment a message arrives, a full workflow is initiated. The AI interprets. Your team applies the judgement.
One of several AI-assisted capabilities coming to Terminal2 with the goal to Remove Friction, Keep Control.
Intelligent
Emails read & structured automatically
Frictionless
No data entry, no re-keying, no duplication
Controlled
AI interprets, your team decides
​
AI INTAKE FLOW
INCOMING
Raw email request — any format, any structure
AI PROCESSING
Terminal2 AI interprets and organizes data automatically
Clean, complete RFQs and quotes created — no manual data entry
STRUCTURED RECORD
WORKFLOW INITIATED
Quote, booking, charges — all connected from message one