FOR CUSTOMERS
Transparency, speed and control over the freight procurement process.
From submitting an RFQ to tracking a live booking, everything is accessible, auditable and clear — without picking up the phone, sending endless emails or waiting days for a response.
RFQ MANAGEMENT
QUOTES
BOOKING MANAGEMENT
COST CLARITY & COMPARE
SHIPMENT VISIBILITY
SELF-SERVICE PORTAL
COMPETITIVE RATES
01. RFQ Management
One RFQ. Multiple forwarders. Every mode & route without the effort.
The traditional RFQ process asks too much of the customer and delivers too little in return. You format a request to suit someone else's system, send it to one forwarder at a time (or BCC a handful) and spend the next two days collating responses in different formats, Then you convert them into something comparable and run the calculations yourself — wait, follow up, resend and eventually piece together responses that arrived at different times, with different levels of detail. That is not procurement. It is administration with a poor return on effort.
KEY BENEFIT
The quickest way from RFQ to the right quote
Submit a single RFQ to as many forwarders and partners as you choose — across multiple modes and routes at once. Quotes come back clean and consistent. Terminal2 handles the calculations. Your team compares, analyses and decides.
Effortless
One submission, any format
Multi-mode, multi-route, multi-partner
Flexible
Comparable
Clean, structured quotes to analyse
ONE RFQ — MULTIPLE ROUTES & FORWARDERS
Submit — any format
Via platform or email — AI intake structures it automatically, nothing required from your side
Send — to multiple partners
As many partners as you choose — multiple modes and routes in one request
T2 does the calculations
Complex calculations across routes, modes and currencies — handled automatically
Compare and decide
Structured, comparable quotes ready to analyse — your team makes the call
QUOTE QUALITY
FULL
cost breakdown visible
AUTO
recalculates on any change
Consistent format — no interpretation required
Built on structured rate management — more accurate, more competitive
Change any variable — weight, volume, currency — everything recalculates
Clear record of what was agreed — less room for disputes later
Accept directly — converts to booking instantly
cost breakdown visible
02 — Quote Access
A quote you can act on confidently - and a paper trail that protects both sides.
Most freight quotes are not designed to be understood. They are designed to be sent. Quotes arrive in different formats, PDFs, spreadsheets, email bodies, none of them structured to be compared. Someone on your team has to interpret every response and put them into a format that actually makes sense side by side. And even then, an inaccurate quote costs you money, sometimes immediately, sometimes weeks later when a charge arrives that nobody remembers agreeing to. The quote is not just the starting point of a transaction. It is the document everything else will be measured against.
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Quotes you can act on - accurate, transparent and fully traceable.
Quotes from Terminal2 forwarders are faster, more accurate and built on deliberate pricing — not margin stacking or manual estimates.
Every charge is visible and itemised from the start. Change any consignment variable and everything recalculates automatically. Switch currencies and the same applies.
A quote you can act on confidently — and a paper trail that protects both sides.
Accurate
Deliberate pricing, no manual estimates
Transparent
Every charge itemised & visible upfront
Auditable
No spreadsheets, no margin for errors
KEY BENEFIT
03. BOOKING Management
Flexible booking management for the way freight actually works.
Bookings are made before cargo is ready. By the time it is packed and ready, details change - dimensions, weight, services, handling instructions. Those changes travel by phone call and email, rarely make it cleanly into any system and leave no reliable record. Most systems compound the problem by treating a confirmed booking as fixed — any change triggers a cumbersome workaround that costs time and introduces further risk of error. Add to that the volume of documents that need to be shared before the shipment can move, and the result is a process held together by manual effort. Instructions get missed, invoices do not reflect what was agreed and disputes follow.
KEY BENEFIT
Bookings managed in one place — every change authorised, every action on record.
Your booking is created directly from the accepted quote, no re-keying, no starting over. Prefer email or phone? That works too. Terminal2's AI structures incoming requests automatically, so however you work today, it flows into the same connected record. From there, every change, document and conversation stays in-context inside the booking, logged, findable and tied through to final charges.
Centralized
Built-in approval for every change requested
Traceable
Every document & action accounted for
Centralized
All comms inside the booking record
BOOKING Management
Created directly from the accepted quote — no re-keying
Every step carries data forward — minimal manual entry, no room for errors
Email or phone bookings work too — AI structures them into the same record
Every change logged — who requested it, when and what was approved
Documents uploaded and shared in context — not in a separate email thread
All communication inside the booking — findable, traceable, tied to the record
Complete audit trail from quote to invoice — what was agreed is always there
04 — Cost Breakdown & Compare Tools
Understand exactly what you are paying for, and why.
How Better Rates Happen
Every charge labelled and explained — no opaque totals
Ocean freight, origin, destination, surcharges — all visible
Compare multiple quotes side by side on the same basis
Change consignment data — all quotes recalculate instantly
Switch currencies — everything updates automatically
Confident, defensible procurement decisions — every time
Freight costs are rarely simple. International freight, origin charges, destination charges, fuel surcharges, handling fees have their own logic and are presented in a way that obscures rather than clarifies. For procurement teams responsible for freight spend, the inability to clearly understand and compare costs is not a minor inconvenience. It is a material risk to the business.
Freight cost intelligence that turns complexity into clarity.
Freight costs are rarely straightforward. Pivot weight, conditional surcharges, minimums, exclusions — the calculations are complex enough that most shippers default to asking for an all-in price. That default is expensive. It hides the components, removes the basis for negotiation and leaves no way to challenge what's been charged.
Terminal2's cost breakdown and estimator tools do the complex work for you. Model different scenarios before you commit. Understand exactly what is included, what isn't and what could catch you later.
For forwarders, it justifies every line item. For shippers and agents, it turns an opaque number into a fully understood outlay — with the clarity to decide and the confidence to negotiate.
Intelligent
Logic & calculations built into the platform
Confident
Full visibility across cargo, space & cost
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Competitive
Pass savings on & quote more competitively
KEY BENEFIT
05 — Visibility & Portal Access
Your forwarder's platform. Your access. Everything you need in one place.
The phone call to find out where a shipment is should not exist. It exists because the information lives with the forwarder, in a system the shipper cannot see. The same is true of quotes, booking records and charges — all of it locked away until someone is available to share it. Access to information that directly affects your planning and your costs should not depend on the availability of someone else.
Your rates — centralized, automated and accurate.
Terminal2 gives shippers and agents a branded self-service portal — configured by your forwarder, built for you. From one place, track live shipment status and milestones, access quotes and booking records, review charges and upload or retrieve documents.
Request changes or additional services directly — all without a phone call or an email. No waiting. No back and forth.
The portal is presented in your forwarder's brand, so the experience is consistent with the relationship. The access is yours, on your terms, at any time.
Centralized
One clean repository for all rates
Effortless
No surprises, just consistent accuracy
Defensible
Competitive, accurate & consistent
KEY BENEFIT
Portal Access — Always On
Shipment status and milestone tracking
RFQs, quotes and booking records in one view
Charges visible, itemised and accessible at any time
Documents uploaded, shared and retrieved in context
Request changes or services directly without any back and forth
Managed by your forwarder — consistent with the relationship